Politique de remboursement

Refund & Return Policy  
Last Updated: March 2026  

At Aquivelle, we are committed to providing high-quality skincare products and a trustworthy shopping experience.  

1. Return Window  
We offer a 30-day return policy from the date of delivery.  

2. Eligibility  
To qualify for a return, items must:  
- Be unopened and unused  
- Have original safety seals intact  
- Be in original packaging  
- Include proof of purchase  

⚠️ Due to hygiene and safety standards, opened skincare products cannot be returned.  

### 3. Return Process  
To request a return, contact:  
📧 support@aquivelle.com  

Include:  
- Order number  
- Item(s)  
- Reason for return  

Returns without approval will not be accepted.  

 4. Return Shipping  
Customers are responsible for return shipping unless the item is defective or incorrect.  

 5. Damaged or Incorrect Items  
If your order arrives damaged or incorrect, contact us within 48 hours with photos.  
We will offer a replacement or refund.  

 6. Refunds  
Approved refunds are processed within 5–10 business days.  
Shipping fees are non-refundable unless due to our error.  

7. Non-returnable Items  
- Opened products  
- Gift cards  
- Final sale items  

 8. Contact  
Aquivelle  
Las Vegas, NV, USA  
📧 support@aquivelle.com  
📞 +1 (725) 227-5683